Privacy Policy

1. Introduction

Dara Bridge ("the Firm," "we," "us," "our") is committed to protecting the personal data of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, store, and protect personal information in connection with our trade and customs law advisory services, and your rights under applicable law.

This Policy applies to personal data collected through this website (https://dara-bridge.biz), through contact form submissions, email correspondence, and in the course of providing legal services. It is governed by Thailand's Personal Data Protection Act B.E. 2562 (2019) ("PDPA") and any amendments thereto.

2. Data Controller

The data controller responsible for your personal data is:

• Name: Dara Bridge
• Address: 261 Asoke-Din Daeng Road, Huai Khwang, Bangkok 10310, Thailand
• Email: [email protected]
• Telephone: +66 2 718 3625

3. Personal Data We Collect

We collect the following categories of personal data:

• Contact information: Name, email address, telephone number provided through our contact form or correspondence.
• Business information: Company name, role/title, country of operations provided voluntarily.
• Inquiry details: Information about your trade or customs law matter described in messages to us.
• Technical data: IP address, browser type, pages visited, time of visit — collected automatically via website analytics.
• Correspondence records: Records of communications between you and the Firm relating to inquiries or instructions.

We do not collect sensitive personal data (such as biometric data, health data, or financial account numbers) through this website.

4. How We Collect Personal Data

• Contact forms: When you submit an inquiry through our website.
• Email correspondence: When you contact us directly by email or telephone.
• Cookies and analytics: Automatically when you browse our website. See our Cookie Policy for details.
• Referrals: When a third party refers your matter to us, they may provide basic contact details to facilitate introduction.

5. Legal Basis for Processing

We process your personal data on the following legal bases under the PDPA:

• Consent: For analytics cookies and marketing communications, where you have given explicit consent.
• Contractual necessity: To process your inquiry and provide legal advisory services you have requested.
• Legitimate interests: To respond to inquiries, improve our website, and maintain records of professional communications.
• Legal obligation: Where retention of records is required under Thai legal or professional obligations.

6. How We Use Your Personal Data

• To respond to inquiries submitted through our contact form or by email.
• To assess whether and how we can assist with your trade or customs law matter.
• To communicate with you during the course of an instruction.
• To maintain records of our professional engagements as required by applicable professional rules.
• To improve the functionality and content of our website through anonymised analytics data.
• To send relevant legal updates or firm communications where you have provided consent.

7. Data Retention

We retain personal data for the following periods:

• Inquiry records (non-clients): Up to 12 months from the date of inquiry, unless extended by ongoing correspondence.
• Client engagement records: 7 years from the conclusion of an instruction, in accordance with Thai professional record-keeping requirements.
• Analytics data: Up to 26 months from collection, in aggregated or anonymised form after that period.
• Cookie consent records: Until consent is withdrawn or the consent record expires.

8. Data Sharing and Third Parties

We do not sell personal data. We may share personal data in the following limited circumstances:

• Service providers: Third-party providers supporting website hosting, analytics, and email delivery, bound by data processing agreements.
• Regulatory authorities: Where required by Thai law, court order, or applicable professional obligations.
• Referral network: Where a cross-border matter requires input from an ASEAN partner firm, and you have been informed and have consented to that referral.

Third-party analytics services we may use include Google Analytics. These services may process data outside Thailand. Where transfers occur, we ensure appropriate safeguards are in place.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• TLS/SSL encryption for data transmitted through our website.
• Access controls limiting personal data access to authorised personnel.
• Regular review of data handling procedures.
• Incident response procedures for data breach notification as required by the PDPA.

10. Cookies

Our website uses cookies to support analytics and remember user preferences. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

11. Your Rights Under the PDPA

Under Thailand's Personal Data Protection Act, you have the following rights:

• Right of access: To request a copy of personal data we hold about you.
• Right to rectification: To request correction of inaccurate personal data.
• Right to erasure: To request deletion of personal data in certain circumstances.
• Right to restriction: To request restriction of processing in certain circumstances.
• Right to data portability: To receive your personal data in a structured, machine-readable format where technically feasible.
• Right to object: To object to processing based on legitimate interests.
• Right to withdraw consent: To withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Committee of Thailand.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

13. Children's Privacy

Our services are directed at business professionals and are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website following publication of changes constitutes acceptance of the updated Policy. For material changes, we will endeavour to provide notice through the website.

15. Contact for Privacy Matters

For any questions or concerns regarding this Privacy Policy or the handling of your personal data:

• Email: [email protected]
• Post: Dara Bridge, 261 Asoke-Din Daeng Road, Huai Khwang, Bangkok 10310, Thailand
• Telephone: +66 2 718 3625